Please read these terms carefully before using our services
By booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legal agreement between you and Lucky Tour and Travels.
All bookings are subject to availability and confirmation by Lucky Tour and Travels. A booking is considered confirmed only after you receive a confirmation message or email from us.
We recommend booking at least 24 hours in advance for local services and 48 hours for outstation trips to ensure vehicle availability.
Modifications to confirmed bookings are subject to availability and may attract additional charges. Changes must be requested at least 4 hours before the scheduled pickup time.
Customers must provide valid government-issued photo ID at the time of boarding for all outstation and overnight trips.
Our pricing includes base fare, distance charges, and time charges. Additional charges may apply for tolls, parking, night surcharges, and state taxes.
We accept the following payment methods:
For local trips, payment is due at the end of the journey. For outstation trips, 50% advance payment is required at booking confirmation, with the balance due before trip commencement.
Lucky Tour and Travels reserves the right to modify pricing without prior notice. However, confirmed bookings will be honored at the quoted price.
| Cancellation Time | Local Trips | Outstation Trips |
|---|---|---|
| More than 24 hours before | No charges | 10% of advance amount |
| 4-24 hours before | 25% of estimated fare | 25% of total fare |
| Less than 4 hours before | 50% of estimated fare | 50% of total fare |
| No show | Full estimated fare | Full advance amount |
Refunds for cancellations will be processed within 7-10 working days through the original payment method.
Smoking, consumption of alcohol or illegal substances, carrying hazardous materials, and any illegal activities are strictly prohibited in our vehicles.
All our vehicles are comprehensively insured as per legal requirements. However, personal belongings of customers are not covered under our insurance policy.
Lucky Tour and Travels shall not be liable for delays or inability to perform caused by circumstances beyond our reasonable control, including but not limited to weather conditions, traffic congestion, road closures, or mechanical failures.
Customers are solely responsible for their personal belongings. We recommend not leaving valuables in the vehicle unattended.
We collect necessary personal information for providing our services, including name, contact details, and travel information. This data is protected and used only for service-related purposes.
Customer data is used solely for booking confirmation, service delivery, and communication regarding the service. We do not share personal information with third parties without consent, except as required by law.
By providing your contact information, you consent to receive service-related communications, including booking confirmations, updates, and promotional offers.
Any complaints regarding our services should be reported immediately to our customer support team at +91 8010549652 or via email to Deepanshugiri771@gmail.com. We aim to resolve all complaints within 48 hours.
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bhopal, Madhya Pradesh.
Lucky Tour and Travels reserves the right to modify these terms and conditions at any time. Continued use of our services after such changes constitutes acceptance of the modified terms.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last Updated: January 2024
Contact us for clarification on any of our policies